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View Full Version : How To Make Your Support Service Efficiently?



ElaineWang
01-12-2012, 11:35 PM
If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software we recommend our iKode service desk X, which is a web-based, easy to use and free customer service software and service management software (http://www.service-management-software.org/) to resolve IT issues by ITSM work flows.

Manov
05-23-2012, 04:21 AM
Nice!! thanks for sharing.

rapidsslonline
05-24-2012, 02:34 AM
its quite easy if we move with live chat support and email support using the best live chat and email platform service platform which will be quite effective for online business support.

sabrinasai
05-24-2012, 02:40 AM
Good tips, thanks for the share.