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04-16-2012, 05:26 AM
Customer support software helps companies diffuse situations with upset or confused customers. It is a tool for assisting online customers with obstacles they face when trying to purchase or use a product.What the biggest myth customer support solution give us?
In my mind, there are 3 points:
1. There is a knowledgebase which help customers to find their most satisfactory answers to their tickets.
2.If you make trades with foreign customers, you should not reply them at night, the system will be immune to time difference, and give an auto-response.
3.The highest efficiency of the customer support solution (http://www.phphelpdesk.org) will win cusomers' appreciation to us.
What do you think so ?

paullopez
04-17-2012, 10:50 AM
Having a Live Chat option along with the help desk support is very essential to provide reliable and flexible customer support.

John karner
04-25-2012, 04:23 AM
it,s really nice post thanks for sharing.