How can you get better at customer service?

[Annabelle]

With everything done online through the internet, the customer care has also become online, which is termed as web based customer service.A prospect visits your online store one day, looks at your offers, decides to register and checks out an item. The prospect calls your customer service the next day to clarify some issues, is greeted by a warm and knowledgeable agent answering all questions, and feels satisfied with the service.

However,it is the era of technological brilliance and it is the technology that has been playing one of the most important roles in most of the business proceedings taking place today.So,the need of the online customer service software tools can be faced worldwide due to the multiple services they provide.

iKode Help Desk Server or Help Desk SaaS proudly announces free plan for effective customer support.Generally speaking, a help desk is a resource providing assistance and information to the customers and helps customers troubleshoot the problems with their product or the service which they are availing.

Top Reasons to Select Help Desk SaaS

-Convert support emails to tickets instantly with help desk software
-Help request tracking
-Managing a knowledge base or frequently asked questions
-Resolving issues
-Providing self-help resources
-Provide a self-service client support portal
-Support sidebar (exclusive) on your website

much more....

Here recommend two versions of help desk service:
- Download solution http://www.phphelpdesk.org/download/
- Hosted Solution http://2help.biz

[biber]

Oh nice thread post for get better for customer service.

[DanielChew]

Thank you for your great information, for me to determine how good a customer services is measure how far they will walk extra miles.