Originally Posted by
bhumphries
I agree with Micron. Support tickets in my opinion are a must for any business. Live chat is a bonus, but not as secure or private as support tickets can be, which is why many providers rely on Livechat solely for Sales only. Beyond that, forums aren't necessary, but they are nice for the clients to post for basic help. Maybe someone is interested in doing something for their site, and wants to install a new panel, or a new script, but is unsure as to the results. I wouldn't recommend using a forum as the sole means of support either, but it ya it's not bad for basic peer to peer support, and simply news updates.
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