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  1. #46
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    Let's Stir the Pot

    Quote Originally Posted by david100 View Post
    I think if we can give a good customer support to our customer then we can promote our web hosting facilities in a good way.
    Yes, but what makes for 'good customer support'? Is it just the fact that they pick up your calls and offer 24/7 option? Is it the availability of different channels of communication, such as phone support, live chat, email and ticket channels? Is it how polite, friendly and efficient they are while answering your queries? Or is it a blend of all these qualities?

    Very rarely do web hosts have the perfect customer support. To go that extra mile in helping you with your issues, to solve your problems swiftly and to always, always be available for you are some of the most sought-after characteristics that every customer looks for in a customer support team.

    My question here is: Has anyone here found the perfect customer support yet?

  2. #47
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    Quote Originally Posted by loyal.pelchat View Post

    My question here is: Has anyone here found the perfect customer support yet?
    We expect all the things to be there for a good customer support as you have mentioned. But I must say it is not possible to provide all those things at once. Customer support of my web hosting provider was really good, he is having all the qualities which you mentioned except a phone support, lots of time I got them busy. Otherwise I am satisfied with them.

  3. #48
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    Oct 2013
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    The process can be contingent on the essential needs of user, provide the horde of the units wished-for the share package, in line with model site is really lesser.

  4. #49
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    Quote Originally Posted by John Solis View Post
    We expect all the things to be there for a good customer support as you have mentioned. But I must say it is not possible to provide all those things at once. Customer support of my web hosting provider was really good, he is having all the qualities which you mentioned except a phone support, lots of time I got them busy. Otherwise I am satisfied with them.
    I think that some web hosts do have the capability of providing near-perfect customer support services. I have a WordPress Hosting account with IX Web Hosting and I must say that those guys really know the meaning of the word, 'customer assistance'.

  5. #50
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    May 2013
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    quite a right say it is upon the web hosting as i am a big admirer of its vast potential to be accessed by a mass in no time for the most benefits of various sorts

  6. #51
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    Support and Customer Service are the most important criteria for a hosting provider.
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  7. #52
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    Oct 2013
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    The Factors to consider while choosing a Web Hosting Provider for your business

    Technical support round the clock

    Price-plans and payment options

    Scalability of storage space and bandwidth

    Cpanel

    SSL

    Sector specialisation

    Add-Ons

    Customer Reviews and testimonials – Forums

    Email, FTP , Sub-Domain

    OS

    Security and reliability

  8. #53
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    Join Date
    Feb 2013
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    290
    For me, good hosting should provide:
    - Good speed
    - Nice support
    - Cheap price
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  9. #54
    Senior Member
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    Nov 2013
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    347
    Thank you for sharing such helpful qualities of web hosting, this will serve as a guide in looking for the best web hosting services.

  10. #55
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    Nov 2013
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    Good relation with the customers is the best quality of a good web hosting company. Because a good web hosting company will always treats its customers like an asset.

  11. #56
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    Nov 2013
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    49
    really very impressive article.

  12. #57
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    Apr 2013
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    USA
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    Support is the most important factor in web hosting..

  13. #58
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    Sep 2013
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    Dhaka
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    32
    Wow!!!! well said.
    2Fun Host
    A Complete Hosting Solution
    Web Hosting Reseller Hosting

  14. #59

  15. #60
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    Join Date
    Dec 2013
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    8
    Hosting service provider should provide the following :

    * The technology should be such that it remains protected from the viruses.
    * It should deliver 99.99% uptime.
    * The prices should be reasonable.
    * It should provide the usage of multiple local languages for the support.
    * The provider should give facility to install email forwarding.
    * The hosting services offered should be long term with the facility of upgrades for all websites.

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