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A Bad Hospitals in Delhi Wastes a Patient’s Precious Time

Prerna, a 34 year old school teacher living in Delhi had been suffering from mild asthma for more than a year and she had visited a few doctors for her treatment. But unfortunately, she could not see any major improvement in her condition. The rising pollution levels in the city made it worse and in winter months due to smog, her respiratory problem deteriorated further. One evening when she along with her husband Sameer were at a friend’s place for dinner, they were told about XYZ hospital located in South Delhi which according to them had a competent team of doctors. So upon much insistence, Prerna decided that she should visit the hospital once but it would soon turn out that the hospital was nowhere close to being good but was in fact one of the bad hospitals in Delhi that should never have been visited by them.
Sameer booked an appointment at the hospital. They were asked to come the next day. Prerna reached the hospital along with her husband at the scheduled time. They were shocked to find that the person who they had spoken to had not made the entry for the appointment in the system. When they asked the staff member to book them a fresh appointment for the day, he flatly refused saying that it was already very crowded and hence more appointments could not be entertained. They finally managed to get the next day’s appointment. The next day was even more shocking. On reaching the hospital they got to know that the doctor had cancelled all appointments for the day due to his personal work. The couple, hence, rightly got agitated about the fact that the hospital must atleast have informed them that the doctor will not be present on that particular day as they had to travel from a long way to reach the hospital.
So overall, they accused the hospital of wasting their two days in a row. Their complaints were made to fall on deaf ears and the hospital authorities had no intention of admitting their fault. On the contrary, they started arguing with Sameer and Prerna.
The distressed couple immediately realized that XYZ was one of the bad hospitals in Delhi.