What factors for customer satisfaction in online business?

[kunalkumar]

Hello friends,

I would like to know, What factors for customer satisfaction in online business?

[rohit]

Customer satisfaction can take you a long way if you are serious about your firm. Satisfied customers can be your biggest assets, tap them.

[ragaccessible]

It could be how they are being entertained, like how fast you can reply to their inquiries or assist them.

[Ritika gosh]

Online business is all about reputation. The slightest mistake can taint your brand forever. The key is control. Setup a Google Alerts notification for your brand. That way, you’ll be able to inspect any mention of your brand.

[intqc[dot]in]

Nowadays every online business is worried about this and making a lot of effort to satisfy their customers.
Customer satisfaction factors vary with business type.

If you are doing eCommerce business customer satisfaction factors are
1.Fast Delivery.
2.Good refund policies.
3.Original Product
4.Product as they branded on site.
5.Useful information about products and its features.
6.Good support.

If you are providing local area business info then customer satisfaction factors are.
1.List of right business/company they searched for
2.Description about listed business
3.Working hour should be displayed
4.Verified/Working contact details.
5.Nearby location business listing.
6.Information receiving method (email, SMS, Phone call).

[Nilima98]

good customer service is speed, especially when a client is requesting is important to satisfy your customer.

[roycpo]

Nowadays every online business is worried about this and making a lot of effort to satisfy their customers.
Customer satisfaction factors vary with business type.

If you are doing eCommerce business customer satisfaction factors are
1.Fast Delivery.
2.Good refund policies.
3.Original Product
4.Product as they branded on site.
5.Useful information about products and its features.
6.Good support.

If you are providing local area business info then customer satisfaction factors are.
1.List of right business/company they searched for
2.Description about listed business
3.Working hour should be displayed
4.Verified/Working contact details.
5.Nearby location business listing.
6.Information receiving method (email, SMS, Phone call).

Nice information you have shared here about consumer satisfaction.
Each and every business author should keep in mind this procedure about customer satisfaction.

[SAP Online]

Free delivery of product
Product worth are the main concern for customers