I have a website which has been in operation for about three years. During that time I have been on three different hosts. I had the same problem with the first two – changing servers. On both occasions I accept that I was informed about the changes, but I was not aware of the implications. In both cases I lost a fair bit of revenue and a lot of goodwill because my email forms stopped working. I would have thought that it was a host’s responsibility to ensure each customer had acknowledged receipt of any changes and was fully aware of what they had to do before changes drastic changes are made. A simple email is not enough – when you buy into a service you are choosing it because it will support your efforts, not contribute to their demise.
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