As the owner of a small/medium online business, you may not have ten millions in your bank account, but that should not stop you from investing in a Helpdesk solution because most of the these software systems are quite affordable for improve customer support efficiency. As a cloud can be made public or private to anyone on the Internet, the possibilities for small/medium developing environment are endless.
2help.biz which is a cloud-based help desk software allows you to deliver consistent,trustable,reliable and superior support services to both potential and existing clients.
Some notable features include:
-Email reply to help desk tickets
-Customers can troubleshoot their problems by using an informatory
-Save time with canned replies
-Use JavaScript API functions to open sidebar on any content
-Ticket submission rates
-Available in Multiple Language
-No server, no installation, no retaining required
-Twitter interface
And more......
Originally Posted by Annabelle
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