Ignoring client reviews on google, you should not!

[evejones]

Ignoring positive or negative reviews by clients can affect your business online and offline.

Know more here (https://moz.com/blog/review-responses-expected)

[dilipcybex]

People often take issue to social media pages. Companies can no longer hide in their cabin and relax. Social media is very effectively used to solve issues by customers. If your ignore them, brand identity is at stake. Many big names now offer support through social media as well. They have dedicated personnel for that job.

[mvminfotechseo]

Negative online reviews of your small business can cause severe damage to reputation and revenue. For the most part, businesses encourage online reviews and use the mainly positive feedback to attract new customers.
It can be very tempting to give an negative online reviewer and absolute serve, though rarely works in the favour of the small business owner. It is best to be polite and to address the problem.