View Full Version : What is a good outsourced support company?

01-13-2007, 01:24 AM
What support company do you use? Any good ones out there?

01-13-2007, 05:33 AM
There are a lot of companies over there. But you should to understand that it is scaring factor.

01-15-2007, 08:16 AM

Many say that regarding support, it is not a good to outsource.

How about hiring someone for support?

01-18-2007, 06:07 AM
its sometimes nice to have a company you can rely on when you get to busy or to help with incidents.

Unfortunately its difficult to get reliable outsourcing - so you should not rely on them 100% unless you have an SLA in place (not cheap).

01-19-2007, 03:39 AM
There are lots of threads about server management companies on webhostingtalk, you might want to read it and see what companies are recommended.

01-19-2007, 03:49 AM
But outsourcing will be tension-free for the hosting provider as they look after all the works regarding the maintenance of servers ect. Also there will not be any need for hiring the employees and giving them the salary and other things. So it will be have benefits if the support is outsourced.

02-07-2007, 01:17 AM
There are quite a few. However, the question is do you really want to outsource your company to a third party that might not know as much about the hosting as you do?

02-12-2007, 08:05 AM
Without reviewing or analyzing about the company, no one could not get into the deal for outsourcing. Without doing that, its sure that we will get into trouble both technically and economically.

02-13-2007, 10:41 AM
Outsourcing support to a third party can be a boon or a curse depending on the company you choose to outsource to. So it is very important that you do a proper research on companies before selecting one or go with one that has good reviews or testimonials.
Outsourcing has it's own benefits and most important benefits are cost savings and freedom to concentrate on your important business activities.

03-01-2007, 06:34 AM
OUtsourcing is good and bad just choose the right company and before your hire test them properly

03-04-2007, 09:38 AM
Well i will say , not all the five fingures are same, So if one company does not deliever Quality support then it's not necessary that the other company would do the same.Please check out for the right ones, you can ask for free trial offer to be sure that you hand over your support to the company who have a good rapo in the market and check their support with a trail account to be sure about thier work :)

03-23-2007, 10:26 PM
Outsourcing and web hosting never really went hand in hand. I would look into it a bit further before making that decision. There is a fine line between having things run fair with outsourcing, and having it ruin alot of potential business. Alot of negative outsourcing companies out there are ruining it for the good ones. I know that our company wouldn't run that risk.

03-25-2007, 08:52 PM
I heard some good things about BobCares but never tried them myself.

03-26-2007, 04:38 AM
Bobcares, etechsupport.net.

07-01-2007, 03:02 AM
yeah.. there a lot..you will it on wht..

07-06-2007, 08:11 AM
platinumservermanagement I reccomend

07-06-2007, 01:16 PM
Do you know of a support company offering Windows hosting support. What can I expect to pay in fees per server per month?

07-11-2007, 08:10 PM
We can offer you the services you have specified, Regarding price fsctor you need to contact us online.

07-15-2007, 12:00 PM
Have heard a lot of good stuff about www.etechsupport.net for outsourcing support services so you may check it out for some more details.

07-24-2007, 10:59 AM
Thanks guys,

I'll check etechsupport.net site and I'll be in touch with HosTechs next week to see what they offer.

09-12-2007, 05:27 AM
I'm working in a outsourced support company, HAHA
In my opinion, attitude is very important.

03-27-2008, 08:44 AM
Checked out threads on WHT?

03-31-2008, 01:57 AM
Heard some decent things about bobcares

04-02-2008, 05:41 PM
If looking for a community to outsource in, I suggest Philippines. Because, Filipino's are persevering people. They have strong work ethics and morale values, its even included in the school curriculum's. English there is almost their 1st language, and adopted the same education system as the U.S. If you were to outsource your business, I suggest finding workers in the Philippines.

An excellent group pertaining to SEO is called agentsofvalue.com

04-09-2008, 01:11 PM
Guys why are you always bombing old threads?

Karl B.
05-03-2008, 05:05 AM
I have a very good experience of bobcares. Their support is nice. They provide support through phone and email.

05-05-2008, 09:18 AM
yeah.. there a lot..you will it on wht..

Karl B.
05-16-2008, 05:12 AM
Bobcares.com provides Quality Outsourced Technical Support to Hosting companies and Datacenters around the world. At Bobcares, your customers get 24 hour Support from staff who are qualified and experienced Engineers. You can save money, time and a lot of effort. By this way you can utilize your profit to market for your core services.

06-19-2008, 02:11 PM
WHT has lot of posts on this. Check it out.

06-21-2008, 10:43 AM
platinumservermanagement.com is supposed to be the best. At $29.00/month, they are cheap and has got a good reputation.

09-08-2008, 06:26 PM
just one word serverwizard.com

09-25-2008, 02:45 PM
Well, I agree with all opinions but outsourcing isn't that hard to find. There are many reputed and reliable companies. I have a recommendation for those who are looking for outsourcing. Here is SALACTIVE (http://www.salactive.com) they are good and reliable. Hope you have find what you are looking for.

10-15-2008, 02:30 PM
I have used dimensioni.net in India.

11-03-2008, 07:11 AM
There are lots of threads about server management companies on webhostingtalk, you might want to read it and see what companies are recommended.

11-07-2008, 04:21 AM
Thank you for your affords. Thread is old one and it is closed