Annabelle
09-10-2012, 02:49 AM
When you have implemented the FREE help desk software (http://www.phphelpdesk.org/) solution and generate a sidebar at website, it not only results in reduction of response and resolution times, but also increase customer satisfaction rates and customer retention. Here use iKode Helpdesk X as examle.
1.Available with 8 languages which are English, Dutch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese.
2.Simple customer relationship management module , which provides CRM portals for self-service.
3.Automatically distribute the tickets to your technician based on their availability and criticality of the incident.
4.Convert email requests to tickets instantly with Helpdesk software and reply it with predefined message. Moreover, you and your customers can reply the tickets directly from email clients.
5.Makes it possible to ignore or reject low-quality or offensive emails.It provides a quality score, based on automated content-analysis techniques, for each email content sent to your help desk for analysis.
6.Knowledge base can be searched by your customers before they submit ticket. And customers can share the knowledge base article to social networking site, such as Twitter, Facebook, Google+ , etc.
7.Generate detailed reports about your help desk performance, such as the solved or unsolved tickets, the customer average rating and reply speed.
1.Available with 8 languages which are English, Dutch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese.
2.Simple customer relationship management module , which provides CRM portals for self-service.
3.Automatically distribute the tickets to your technician based on their availability and criticality of the incident.
4.Convert email requests to tickets instantly with Helpdesk software and reply it with predefined message. Moreover, you and your customers can reply the tickets directly from email clients.
5.Makes it possible to ignore or reject low-quality or offensive emails.It provides a quality score, based on automated content-analysis techniques, for each email content sent to your help desk for analysis.
6.Knowledge base can be searched by your customers before they submit ticket. And customers can share the knowledge base article to social networking site, such as Twitter, Facebook, Google+ , etc.
7.Generate detailed reports about your help desk performance, such as the solved or unsolved tickets, the customer average rating and reply speed.