Is Support Level SystenM Unified?

[Ahmad]

HGello, my question is about the support level system that hosts like serverpoint.com use http://serverpoint.com/english/virtual-server-supportplans.phtml.
Is it unified and accepted by other hosts as well? how do these levels correlate with the support levels offered by other hosts?

[Alcatrazz]

I don't know any other company offering different levels of support for dedicated servers, you just get a managed dedicated server package or unmanaged, and that's all, I think this system is implemented by serverpoint.com only for their clients' needs.

[alemcherry]

There are differnt levels of management, but that is ofen defined by the company. I dont think there is a uniform defenition for support level. It varies a lot with companies, so does the service and price charged. Just take close attention of the terms specified by the company you are going to change.

[ReliableServers]

Definitely no uniform definition of support, silver gold platinum, etc etc will be different at each provider.

[transilvania]

More info about ServerPoint.com support level can be found here (http://serverpoint.com/english/virtual-server-supportplans.phtml).

[~ServerPoint~]

Hello Ahmad!
Please contact us directly and we will answer all your requests.

[grimlins]

Does ServerPoint.com provide live chat? Is there any forum support on their web site?

[egenial]

Yes, Serverpoint.com have live chat badge on their web site, just I'm not sure whether they use it for handling presales questions or support via live chat as well.

[Friend5]

As far as I know, all the companies have their own support level settings, as their customers preferences are varied in nature.

[Bobby]

Live chat is a helpful thing in terms of solving customers' issues. What else Levels of support does ServerPoint.com provide?