Getting Feedback From Hosting Clients

[Alcatrazz]

How do hosting companies get feedback of their services from clients so that could modify the service they offer?

[DionDev]

How do hosting companies get feedback of their services from clients so that could modify the service they offer?

Thought support tickets.

[transilvania]

I guess when the clients are glad or upset with the companies' activity they leave feedbacks about their companies. Or need to solve some issues that may occur.

[rocky34]

Clients generally give feedbacks when they feel that there must be some problem regarding the company. ;)
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rocky
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[~ServerPoint~]

Bad feedbacks are being written immidiately after the problem on at least 10 forums at the same time. Good ones - just do your job well and be sure ypu will have them soon ;)

[webairchris]

You will always know when you are getting bad feedback from your clients because guaranteed they will be posting on boards, sending multiple emails, ect. One way I try to get feedback on service is to try and reach out to as many clients as possible from time to time. Just to check in and make sure everything is going well for them. I try to stay away from pre fabricated and automated emails. I feel the customer is really impressed that a real person actually took the time to reach out to them not to sell them extra products or upgrades. Even though its not possible to do this with every client it is definitely a good way to stay in contact and to gain feed back about the service you are providing.

[~ServerPoint~]

I think that it is no needed to move any customer to write the feedback. I think that the more important do job well.

[klimm]

I think that it is no needed to move any customer to write the feedback. I think that the more important do job well.
And the thankful clients will write the feedbacks themselves.

[bob]

Most of the company welcome any suggestion or feedback, just write them to their support or responsible person, if you're adding valuable suggestion which is doable, they can make changes.

[~ServerPoint~]

And the thankful clients will write the feedbacks themselves.
Yes it happens very sparse 1 of 1000 will write

[Callisto]

Well, I have seen Testimonials page at Serverpoint.com website, I think that's a great idea to have pages like this or with different hosts this may be called Featured Client of the week, and that's especially beneficial if there's a link to the client's site hosted with this host.
http://www.serverpoint.com/english/testimonials.phtml

[fcolor]

Yes it happens very sparse 1 of 1000 will write

I think that the most of the feedback is not coming directly from the customers themselves but this is the easiest way to get true testimonials and once a customer gives such - you may just ask for further information and I can bet you will receive it.

[Vec&sec]

I would personally write review only for the free hosting. On the paid I pay only for that and I think that review+money is to much for the company.

[Xoote]

great tips

[~ServerPoint~]

I think that the most of the feedback is not coming directly from the customers themselves but this is the easiest way to get true testimonials and once a customer gives such - you may just ask for further information and I can bet you will receive it.

And such things are not trustable.

[robert25]

I think most of the time your work speak for you, so no need take special approach for getting feedbacks..

[~ServerPoint~]

Web hosting service is not for getting reviews from the customers. And if you are doing your business well you will have good income.

[techy123]

I have experienced many of the free web hosting services but not satisfied by their poor service so I started searching for cheap and good web hosting service then I found 24hostingnow..it is really a cool web hosting service that I have found.

[Jolie]

Hi,
I think hosting sites sent several mails to its clients asking about the hosting services they provide.

[~ServerPoint~]

Hi,
I think hosting sites sent several mails to its clients asking about the hosting services they provide.

But that is questioning not review. And that is cannot be used whereever ;)

[samueltran361]

Most companies would welcome any suggestions or feedback, just write them in their support of or person in charge, if you want to add valuable advice, which is feasible, they can be changed.

[bidaddy]

I'n not sure . you can search it on google.