Good morning. Relocating from New Hampshire down to the Boston area for work in October and I am hiring from a distance, which makes the whole thing harder. I will not be able to be at the pickup for the full day and my wife will be handling the delivery end alone with two kids. Reliability matters far more than price here. What should I be asking to gauge whether a company is actually organized, and is it normal to have a single point of contact through the whole process? Happy to pay more for the version of this that does not fall apart on the day.
A single coordinator is normal at the better companies and it is exactly what you want given how split your logistics are, so ask that question directly on the first call. If the answer is that you speak to whoever picks up, expect to repeat yourself for three weeks straight. Ask about crew consistency as well, meaning whether the people who load are the people who deliver. We hired a Massachusetts moving company for a similar move and having one person to call made the day my wife handled alone far less stressful than it could have been. Get the delivery window in writing before you pay anything. And leave your wife the coordinator's direct number rather than the office line, that detail matters more than it sounds on a delivery day.
