Good morning. Venting slightly, but also asking. Last time I moved, the crew turned up two and a half hours late with no phone call, and the dispatcher told me they were finishing another job when I could hear traffic in the background. The whole day fell apart from there. I am moving again in the fall and I would happily pay more for a company that simply shows up when they say they will. Is there any way to judge that in advance, or is it purely luck of the draw? It is a two bedroom, nothing complicated, I just want the day to run the way it was booked.
It is not entirely luck, though nothing is guaranteed. Ask whether the crew is dispatched with tracking on the truck, because a company that can tell you where its vehicles are will usually also tell you honestly when they are running behind. The ones with no visibility are the ones who invent stories. Gentlemen's Moving Company https://www.gms4you.us/ runs GPS on their trucks and we got a call before the arrival window rather than after it. Also book the first slot of the day rather than an afternoon one. Delays compound as the day goes on, so the morning crew is the reliable one at any company. Confirm the crew size in writing too, since a three man job quietly turning into two is the other version of the same problem.
