Quasi-dedicated Helpdesk Support from Support Sages - The Hybrid Plan for You
SupportSages has always taken pride in offering quality support at affordable prices, thereby providing excellent value to our clients.
In many pre-sales enquiries , we were being asked for semi-dedicated plans because of the expectation of consistency of the team members who knows the support policies inside out. It was a tough situation where we were not able to understand how our competitors offered semi-dedicated because our assumption was to share a 4 member team across two other clients for 1/10th of the price of a dedicated client and yet give good support.
We then understood that semi-dedicated was not to be taken literally, instead it was more of a quasi-dedicated support with the features of a dedicated team, yet not truly dedicated or semi-dedicated. So we introduced our quasi-dedicated plans in the industry.
We've received a positive response on WHT so we decided to share the plans here as well! We thank you for your support and trust.
We've got a promotion running through September so don't forget to use the code QUASISEP21 on checkout for 15% off on your first month!
About SupportSages
SupportSages has provided excellent value proposition for our customers since 2009, not just in support, but marketing, exploring their niche market etc. and we are happy that all our clients who signed up with us back in 2009 are still with us and have grown manifold. None of them have review ratings below 4.5/5 in any of the hosting review websites (both paid and unpaid) and we are proud of it.
What makes us special ?
Quality - Everyone claims to offer it, but we make sure that the service we offer to you starts awesome and gets better every day.
Techs - 90% of them are certified. Sages are passionate about whatever they do and never ever compromise the values they adhere to.
24/7/365 availability - We are available 24/7, not just in a single channel, but multiple channels as well
Dedicated Account Manager - Sometimes you may need a third party opinion, our AMs have at least 5 years experience in the web hosting industry and are up to date. They will be responsible for your business with us.
Contact us for if you have any custom requirements!
We may even be able to beat your current provider's price. Our free trial is to ensure that you have smooth transition of support.
Email us at sales@supportsages.com or Skype with us at ssages.
| Features (Per month) |
Leader |
Champion |
Coach |
|---|
| Level of Support |
L1, L2 & L3***** |
L1, L2 & L3 |
L1, L2 & L3 + DevOps |
| Live Chat Support (Technical - L1 & L2) |
Yes |
Yes |
Yes |
| Live Chat Support (Sales & Pre-Sales) |
No |
Yes |
Yes |
| Number of Helpdesk tickets |
200 |
400 |
600 |
| Number of Live Chats |
50 |
100 |
200 |
| Number of Servers supported |
Unlimited |
Unlimited |
Unlimited |
| 24/7 Service Monitoring |
40 |
80 |
100 |
| 24/7 Proactive Server Management |
10 servers ($500 value) |
20 servers ($1000 value) |
40 servers ($2000 value) |
| Admin Hours |
25 |
50 |
75 |
| Free Trial |
7 days |
7 days |
7 days |
| Setup time (except weekends) |
24 hours |
24 hours |
36 hours |
| Guaranteed response time |
40 mins |
30 mins |
20 mins |
| Average response time |
30 mins |
20 mins |
15 mins |
| Average resolution time |
12 hours |
12 hours |
6 hours |
| Server Setup, Optimisation & Hardening (one time) |
2 |
4 |
10 |
| Documentation |
No |
Yes |
Yes |
| Regular Weekly meetings with Management & Team |
Yes |
Yes |
Yes |
| Individual / Team chat with techs |
Yes |
Yes |
Yes |
| Price |
$499 |
$799 |
$1499 |
| Order NOW |
Order NOW!! |
Order NOW!! |
Order NOW!! |
