Can Customers Report Issues with Agents?

Yes, Magento 2 live chat plugin allows customers to report issues with agents directly to the admin panel after or during a chat session. This feature helps maintain service quality by giving users a way to share negative experiences or concerns. Store owners can review these reports, analyze patterns in complaints, and take corrective actions such as retraining agents or updating support guidelines. It also improves transparency and builds trust by showing customers that their feedback is taken seriously.

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