Managing a Video Editing Company as Online Orders Grow

How do you manage a video editing company when most clients and projects come through an online platform or website?

As the number of orders increases, problems can start appearing with project scheduling, client communication, delivery times, pricing, and managing the editing team. At some point, the founder may spend more time managing operations than focusing on the creative side of the business.

Would an Interim Management Service make sense during a period of rapid growth or when the owner needs temporary management support?

For companies selling creative services online, what do you think is the biggest challenge to manage as the business grows: client volume, team capacity, project deadlines, or maintaining quality?