Easyspace - banner removal fee - are they for real?
I've just come off the phone to Tolu in Glasgow in amazement. I've been trying to remove their own intrusive advert off my home page - but it turns out it's one they write it in themselves and there's nothing I can do but pay £36 to remove it.
Robbing b******s :mad:
I didn't pay I hasten to add.
I spoke to 3 staff. One nice Techie said speak to Sales. Grumpy Sales said speak to customer services. Customer services said pay.
I said 'your website says all sites paid for after 2004 don't have a banner so why do existing customer [since 2003] have to cough up to remove an old ad for £36? We still pay £25 for the package same as new customers!"
Easyspace, "oh, well, new customers since 2004 don't have the option to remove the banner"
Me, "so that's alright then is it - lucky them. Let me speak to someone who understands my question please"
Easyspace, "no"
I hang up after the red curtain falls down over my eyes after much arguing about this ridiculous rule they've invented since they were taken over and I go and repeatedly hit my head against the brick wall outside.
What an utterley ridiculous marketing failure from Easyspace.
I hope Angus the Director and lots of Easyspace customers read this post - 3 years and they treat you like you don't know anything. I work in Marketing ffs - your customers know when they're being ripped off!!!
I'm going to move from these call-centre-charlatans to a better company - any recommendations much appreciated. I currently use the lower £25 host package (Gold). Up 'til today, I was ok with this company, but now :mad: :mad: :mad:
Rant over and out. :cool:
