How To Make Your Support Service Efficient?

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X.:p

We will get all features in gmail, thunderbird and outlook, then why we are going for separate help desk software? Is this really differs from the three which you have mentioned.If so, please explain about your software.

knowledge base software


[QUOTE=ElaineWang;75110]If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software —

Happy to read this post To Make Your Support Service Efficient.
Thanks for sharing.

Thanks for sharing very useful software. Can you please tell me the cost of this software? I am running a ecommerce website.

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Originally Posted by ElaineWang

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X.:p

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Well one thing to be exact is to strengthen your supporting server in doing your program is a great job to create effective as well as efficient access.

Great posting!!!!! Thanks for sharing..