Best Tactics to respond to Negative Reviews

[imriakapoor]

If you’re wondering how to respond to negative reviews, it depends a lot on the severity and nature of the review, but there are some guiding principles:

Never be confrontational
Address the root cause of the issue (listen to what your customers are saying!)
Always respond and apologize
Offer to make things right
Say thanks
Respond in a timely fashion

[robertdavid718]

Thank you so much to give me this beneficial information

[John-Smith]

Relly helpful tactics shared by Ria!
Thanks a lot, ria