Features (Per month) Bronze Silver Gold Platinum 24/7 Helpdesk Support L1 + L2 L1 + L2 + L3 L1 + L2 + L3 L1 + L2 + L3 Live Chat Support (Technical - L1 & L2) No No No Yes Live Chat Support (Sales & Pre-Sales) No No No Yes Number of Helpdesk tickets Unlimited Unlimited Unlimited Unlimited Number of Live Chats 0 0 0 Unlimited Number of Servers supported 1 1 1 1 Pre-Sales Support - Helpdesk Yes Yes Yes Yes Guaranteed Response time 30 mins 30 mins 30 mins 30 mins Average Response time 20 mins 20 mins 20 mins 20 mins Average Resolution Time 6 hours 6 hours 6 hours 6 hours Number of Domains Unlimited Unlimited Unlimited Unlimited OS Supported Linux Linux & Windows Linux & Windows Linux & Windows Control Panel Needed Needed Not Needed Not Needed Server Management Yes Yes Yes Yes Average resolution time 12 hours 12 hours 12 hours 6 hours Server Migration No No Yes Yes Server Restoration No Yes Yes Yes Backup Management No Yes Yes Yes Price $49 $59 $89 $129 Order NOW Order NOW!! Order NOW!! Order NOW!! Order NOW!!
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