Features (Per month) Bronze Silver Gold Platinum
24/7 Helpdesk Support L1 + L2 L1 + L2 + L3 L1 + L2 + L3 L1 + L2 + L3
Live Chat Support (Technical - L1 & L2) No No No Yes
Live Chat Support (Sales & Pre-Sales) No No No Yes
Number of Helpdesk tickets Unlimited Unlimited Unlimited Unlimited
Number of Live Chats 0 0 0 Unlimited
Number of Servers supported 1 1 1 1
Pre-Sales Support - Helpdesk Yes Yes Yes Yes
Guaranteed Response time 30 mins 30 mins 30 mins 30 mins
Average Response time 20 mins 20 mins 20 mins 20 mins
Average Resolution Time 6 hours 6 hours 6 hours 6 hours
Number of Domains Unlimited Unlimited Unlimited Unlimited
OS Supported Linux Linux & Windows Linux & Windows Linux & Windows
Control Panel Needed Needed Not Needed Not Needed
Server Management Yes Yes Yes Yes
Average resolution time 12 hours 12 hours 12 hours 6 hours
Server Migration No No Yes Yes
Server Restoration No Yes Yes Yes
Backup Management No Yes Yes Yes
Price $49 $59 $89 $129
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