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  1. #1
    Join Date
    Jun 2019

    Quasi Dedicated Plan

    Quasi Dedicated Plan

    Its been 2 years since we launched the Quasi model of semi-dedicated plan. The idea of the plan originated from the genre of work that was a requirement from one of our clients in Singapore.

    We set up our teams such that one team of 4 members would be able to support a maximum of 6 clients. The expertise of the team members and the admin hours would change based on the Quasi plan selected. This plan is suitable for clients who require intermittent server administration on a set of their servers with continuous monitoring of their services.

    The team members and the client team collaborate over Microsoft Teams/ Slack. Channels are created for monitoring the alerts which are pushed from a monitoring tool such Icinga/ Zabbix/ Dynatrace/ Logicmonitor etc. There is a monthly audit conducted to ensure that all the services and packages are up to date.

    Every month an account manager does a complete audit of the tickets and gets back to the client with an event report. Bussiness discussions, quality reviews, and management decisions are taken on a Management channel in the collaboration tool.

    Outcome: The customer and the support teamwork flawlessly with each other with no gaps, direct communication, and in a continuous feedback environment.

    There are no restarts or updates which go pending without notice for long due to the monthly audits.
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  2. #2
    Senior Member
    Join Date
    Aug 2020
    Quasi-Dedicated Support Team. SupportSages strives to provide the best in the industry Server Management Services

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