Salesforce, a leading CRM platform, has helped The RealReal, an online luxury mailroom retailer, grow its business. Real uses Salesforce's cloud-based platform to manage customer relationships, inventory, and order processing. Leveraging Salesforce's Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud, RealReal has streamlined its operations, improved customer experience, and grown its business.

RealReal managed its sales process with Salesforce Sales Cloud, tracked leads, and managed customer accounts. Service Cloud has enabled the company to provide exceptional customer service and quickly and efficiently resolve customer inquiries and issues. Marketing Cloud helped The RealReal create personalized marketing campaigns, while Commerce Cloud enabled the company to deliver a seamless eCommerce experience across all devices.

In addition, The RealReal was able to leverage Salesforce's AI-powered Einstein technology to gain valuable insights into customer behavior and preferences to deliver more personalized and relevant experiences.