Originally Posted by
Jennifer
I've dealt with many hosts in the past. I've been with HostGator for over three years. There have been a couple hiccups that were related to server load and sql usage, but overall, I am extremely happy with HostGator.
I am on the swamp croc plan and my main site is a vBulletin forum for our local nastalgic, old western town of Dodge City. You know, the "Get the hell out of Dodge!" saying?
If I was forced to recommend an area of improvement, I'd have to say communication within the organization. In the past, there have been times when you work on one issue with one tech and another tech does something that contradicts or conflicts with it. Or you talk with one that doesn't know what has already been worked on or determined, like they can't access the customer history notes. I've heard that they have improved on this.
For the most part though, they've been real good to me. Recently, we had installed a comprimized script and were hacked by a porn spammer. HostGator helped us to identify the problem and guided us to rectify it. Their security and support staff is top notch!!
As far as billing, I have automatic drafting setup through Paypal. This has worked well for me. I have never had a billing issue or even had to worry about making a payment.
Uptime has been very near 100%. You don't see that with other hosts.
HostGator helped us move from our other host and did virtually all the work for us. We find the cpanel, fantastico scripts and other features of HostGator to be worthwhile, useful and easy to use.
I would definitely reccomend HostGator to anyone looking for a reliable, easy, cost effective host. You wont go wrong with them.
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