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  1. #1
    Registered User
    Join Date
    Nov 2011
    Posts
    6

    Thumbs up How To Make Your Support Service Efficiently?

    If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

    Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X, which is a web-based, easy to use and free customer service software and service management software to resolve IT issues by ITSM work flows.

  2. #2
    Senior Member
    Join Date
    Apr 2012
    Posts
    452
    Nice!! thanks for sharing.

  3. #3
    Registered User rapidsslonline's Avatar
    Join Date
    Apr 2011
    Location
    FL, USA
    Posts
    183
    its quite easy if we move with live chat support and email support using the best live chat and email platform service platform which will be quite effective for online business support.

  4. #4
    Registered User
    Join Date
    Feb 2012
    Location
    US
    Posts
    945
    Good tips, thanks for the share.

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