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  1. #1
    Member
    Join Date
    Jan 2007
    Posts
    75

    What is a good outsourced support company?

    What support company do you use? Any good ones out there?

  2. #2
    Junior Member
    Join Date
    Jan 2007
    Posts
    19
    There are a lot of companies over there. But you should to understand that it is scaring factor.

  3. #3
    Registered User
    Join Date
    Jan 2007
    Posts
    1
    Hi,

    Many say that regarding support, it is not a good to outsource.

    How about hiring someone for support?

  4. #4
    Junior Member
    Join Date
    Sep 2004
    Location
    UK
    Posts
    28
    its sometimes nice to have a company you can rely on when you get to busy or to help with incidents.

    Unfortunately its difficult to get reliable outsourcing - so you should not rely on them 100% unless you have an SLA in place (not cheap).
    wisehosting.co.uk . . hassle free server and VPS Solutions

  5. #5
    Senior Member
    Join Date
    Sep 2006
    Posts
    412
    There are lots of threads about server management companies on webhostingtalk, you might want to read it and see what companies are recommended.

  6. #6
    Member
    Join Date
    Apr 2006
    Posts
    72

    Arrow

    But outsourcing will be tension-free for the hosting provider as they look after all the works regarding the maintenance of servers ect. Also there will not be any need for hiring the employees and giving them the salary and other things. So it will be have benefits if the support is outsourced.

  7. #7
    Junior Member
    Join Date
    Sep 2006
    Posts
    7
    There are quite a few. However, the question is do you really want to outsource your company to a third party that might not know as much about the hosting as you do?
    You ought to checkout: HostICan.com...
    Looking to earn $90 per sale? Become a HostICan Affiliate
    A Forum that rocks....

  8. #8
    Member
    Join Date
    Apr 2006
    Posts
    72

    Arrow

    Without reviewing or analyzing about the company, no one could not get into the deal for outsourcing. Without doing that, its sure that we will get into trouble both technically and economically.

  9. #9
    Senior Member James-A's Avatar
    Join Date
    May 2006
    Posts
    699
    Outsourcing support to a third party can be a boon or a curse depending on the company you choose to outsource to. So it is very important that you do a proper research on companies before selecting one or go with one that has good reviews or testimonials.
    Outsourcing has it's own benefits and most important benefits are cost savings and freedom to concentrate on your important business activities.

  10. #10
    Junior Member
    Join Date
    Jan 2007
    Posts
    24
    OUtsourcing is good and bad just choose the right company and before your hire test them properly

  11. #11
    Senior Member
    Join Date
    Jul 2006
    Location
    IndiaMDM
    Posts
    202
    Well i will say , not all the five fingures are same, So if one company does not deliever Quality support then it's not necessary that the other company would do the same.Please check out for the right ones, you can ask for free trial offer to be sure that you hand over your support to the company who have a good rapo in the market and check their support with a trail account to be sure about thier work

  12. #12
    Junior Member
    Join Date
    Mar 2007
    Posts
    28
    Outsourcing and web hosting never really went hand in hand. I would look into it a bit further before making that decision. There is a fine line between having things run fair with outsourcing, and having it ruin alot of potential business. Alot of negative outsourcing companies out there are ruining it for the good ones. I know that our company wouldn't run that risk.

  13. #13
    Junior Member
    Join Date
    Mar 2007
    Posts
    6
    I heard some good things about BobCares but never tried them myself.
    Volt Networks
    Shared Web Hosting
    Shocking the World Wide Web

  14. #14
    Senior Member
    Join Date
    Sep 2006
    Posts
    322
    Bobcares, etechsupport.net.

  15. #15
    Member
    Join Date
    Jul 2007
    Posts
    56
    yeah.. there a lot..you will it on wht..
    iHubNet Ltd - Premium Hosting Solutions 4 ALL
    Solid Support Solid Equipment Solid Network
    General Manager - John K.

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