Not long time ago I thought that using support outsourcing is bad sign for reliability of web hosting providers. But after I met SupportMonk.com I changed my opinion to opposite. I tried their outsourced support - pay per ticket plan and got understandable quick support for low price. Technical issues of my clients were resolved quickly and skilfully, that is why I prefer now to use their services. I wonder how many hosts are also using outsourcing support nowadays?
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