This is true but sometimes customers do want to speak directly with staff over the phone. We have always provided phone support for our customers in addition to a support HelpDesk ticket system (most efficient), email and live chat. However, we do not see it as cost efficient to operate a toll free phone support service because in doing so it would require a significant staff increase to answer the increased calls. This model has proved to be beneficial for both our company and customers since our cost are contained and thus we can pass on the savings to customers.
Best Wishes for a .Net Success!
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