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  1. #1
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    Post ďAdvantages of adding live chat to website:

    Adding live chat to website is very useful and it helps in increasing online sales and maximizing return on investment. Just by adding live chat to your website will not work the main thing is to provide 24/7 support to your website visitors. Live Business care providing such services at very nominal prices.
    Regards,
    LiveBusinessCare

  2. #2
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    Quote Originally Posted by LBC201 View Post
    Adding live chat to website is very useful and it helps in increasing online sales and maximizing return on investment. Just by adding live chat to your website will not work the main thing is to provide 24/7 support to your website visitors. Live Business care providing such services at very nominal prices.
    Regards,
    LiveBusinessCare
    But sometimes live chat for most websites isn't working. Specially when you need tech support. When you send them a chat message no one would reply.

  3. #3
    Registered User brainpulse's Avatar
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    Yes Live chat is very important feature of website.

    cafcoll is right, i am also facing same problem and Now I feel If cant provide 24X7 support, Do not add live support, because it is iterating.......when not functioning .......

  4. #4
    Registered User Stebar's Avatar
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    Live chat is helpful especially when it comes to customer services in a website. A visitor usually wants a fast reply and a site that offers reliable live chat will surely get an increased online sales and more visitors. Nobody wants to get their time wasted so if a person wants to get a live chat in his site, better make sure that it is functional and not SPAM.

    http://www.linkedin.com/pub/steve-barbarich/4/128/10b
    Last edited by Stebar; 11-23-2010 at 11:37 PM.

  5. #5
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    In a highly competitive market such as today, the marginal sales or service you have over your competitors can make a difference if you gain or lose sales. In this world of automated customer systems to help tone, the ability to chat live with through the site is a standout feature. Having such a feature to the site, especially when a competitor can not be a key selling point that compels a potential customer to choose you over a competitor. Since the Internet has matured, online shoppers become savvier and are waiting for more online sellers. Increasingly, they want to back up with a live customer support online, just as they would in a brick and mortar store. According to a survey by Andersen Consulting, nearly 62 percent of Internet consumers said they would buy more products online if live customer support were available.

  6. #6
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    It is very important to add live chat to your website, especially for the online business or like web hosting. Take web hosting for example,when customer comes across problem which is very urgent,they need fast and timely reply.This live services are related very closely to the site future.
    HostEase Web Hosting - Professional Web Hosting
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  7. #7
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    Yh its very good to get instant support especially for hosting, online trading sites...Now almost hosting provider site having this features

  8. #8
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    Adding a live chat will be a great forum in one's website since communication is the key to learn and to comprehend thoughts and ideas.

  9. #9
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    What are some of the best free live chat programs that you would recommend?

  10. #10
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    This will increase the profits of the company significantly. But being a good person with good communication to ensure information to customers.

  11. #11
    Registered User Portal88's Avatar
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    Yes, I agree with you that live chat is very useful. But, the other important thing is that we need to make sure that we have the good person with good communication skill that can handle our customer.
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  13. #13
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    Yeah I know it sucks to always catch livechat agents while they are away. I think this can easily be avoided just by hiding the live chat buttons/interface whenever all agents are offline.

    Another alternative is to just use online messnegers like msn, yahoo etc...

  14. #14
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    Quote Originally Posted by adamlaw View Post
    What are some of the best free live chat programs that you would recommend?
    You can take a look at Comm100 Live Chat Software. It is free and easy to use. Your web visitors can chat with you by simply clicking on the chat button. You can easily monitor you website.

  15. #15
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    Some really nice advantages posted!!..

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