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  1. #1
    Registered User
    Join Date
    Oct 2015
    Posts
    34

    FTP over explicit TLS issue in cpanel server

    I am facing issues with connecting to the FTP of all websites in cPanel whenever I use FTP over explicit TLS. I use Filezilla ftp client to connect to FTP. Whenever I connect using plain authentication, there is no issue, but while trying to connect to FTP using explict TLS, the connection establishes but the directory listing fails with the following error

    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing

    I have enabled Passive Port range in the pureftpd.conf and also the Firewall, but the issue remains. What is the solution?

  2. #2
    Member
    Join Date
    Jul 2016
    Posts
    81
    I am facing issues with connecting to the FTP of all websites in cPanel whenever I use FTP over explicit TLS. I use Filezilla ftp client to connect to FTP. Whenever I connect using plain authentication, there is no issue, but while trying to connect to FTP using explict TLS, the connection establishes but the directory listing fails with the following error

  3. #3
    Senior Member
    Join Date
    Sep 2015
    Posts
    344
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  4. #4
    Member
    Join Date
    Sep 2020
    Posts
    44
    Whenever we try to use FTP over SSL/TLS option in filezilla, it always shows error. Don't know thereason but, I always choose "Only use plain FTP" option while making connection then you can easily connect in Filezilla.
    If you want to know proper steps then you can check this.

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