Problems renewing a domain name

[SilverStone]

GoToNames (the registrar) says that there is nothing they can do; that I must wait 3-6 months for enom to release the domain name.

Hi,

I think your registrar (GoToNames) can help you because we also facing this issues before with our client domain. When we contact to Enom and they agreed to released the domain but the charges $160. In our case my client not effort to pay that amount..

Thanks,

[sinder-cinder]

I unintentionally let a domain name expire. It expired October 15. When I tried to renew it, the registrar said it was not in their system anymore. The whois still shows me as the owner, so I cannot register it as new. Since I cannot use the registrar to renew it, I cannot do anything.

I created a help request for the registrar on November 20. That is much less than 60 days after expiration. I finally got a response from them today and they say it has been expired for more than 60 days. They also say that it is in a redemption status and will cost $160 to get out of redemption. I don't see that in the whois.

The registrar is a reseller of enom so I sent them a message but I have not heard from them.

Who is it that is (or will) charge $160 for the domain name? Will the registrar make money from it? What can I do to complain about them not allowing me to renew the domain name?

I want to do everything reasonable about this, so that they can't say I did not try.

it is an international rule to renew the domain the domain name less than 60 days after expiration,you can not forget it.but as I know,if you register on http://www.plusregister.com.
it will remind you by e-mail to renew your domain name in advance.I think it will solve your problem and avoid much unnecessary loss.

[Sam Hobbs]

if you register on

I did not ask for a suggestion therefore suggestions are off-topic for this thread.

[sinder-cinder]

I just want to tell me this registrar is reliable
perhaps other people who saw this topic can register on this website and avoid unnecessary loss

[Sam Hobbs]

The main problem was support. They did not respond to support requests, at least not for days.

The hosting service LiveHost.net is managed by the same business as GoToNames.com. They also are slow to respond to support requests.

Worse than that, LiveHost.net gets hacked. Web sites hosted by them get infected by trojans or whatever it is called. It has happened to my site twice. The first time it happened, Google sent me an email stating that my site was dangerous and Google had a warning in search results that my site was dangerous. The problem existed because the hosting site was hacked.

The LiveHost.net home page also has been infected; a week or two ago it tried to install an ActiveX control that I am nearly certain is a trojan or something like that. The reason I am virtually sure it is an undesirable ActiveX control is because once or twice an attempt was made to install it when I went to my web site hosted by them, and I know for sure I don't use any ActiveX controls in my site.

The business has probably lost many customers after the change in management and they will continue to lose customers if they don't restore their support to a level closer to the high level that existed before the change in management.

[maxartone]

I have had problems with enom too. I have a disput with their reseller and when I called enom they tell me it is not their problem and they cannot help me. Enom sucks.

[Sam Hobbs]

I don't know much about enom. I am not talking about enom except that GoToNames.com uses enom to send domain names. Part of the problem I had was enom's policies but GoToNames.com did not adequately communicate the situation to me.

Perhaps enom is a problem too but I don't know how it compares to the other big reseller registerapi. That however is off-topic for this thread; discussion of enom and registerapi should be done in another thread.