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  1. #1
    Registered User
    Join Date
    Feb 2012
    Posts
    4

    how to use a help desk software efficiently?

    Hi,
    many help desk softwares customizable email rules,i have a lot of email addresses of my customers,but how to send emails efficiently? should i choose the right time period? you can have a demo of iKode Help Desk Software,maybe you can give me some suggestions.thanks!

  2. #2
    Junior Member
    Join Date
    Feb 2012
    Posts
    8
    Go for this link,
    helpdesk-guide.com/
    I hope you will find better help.

  3. #3
    Senior Member
    Join Date
    Apr 2012
    Posts
    452
    http://www.helpdesksoftware.com/
    Contact support from the above website.

  4. #4
    Senior Member
    Join Date
    Apr 2012
    Posts
    452
    http://www.helpdesksoftware.com/
    Contact support from the above website.

  5. #5
    Registered User
    Join Date
    Feb 2012
    Location
    US
    Posts
    945
    A help desk is designed to enable IT pros to work more efficiently. How? Simply put, a help desk eliminates a lot of pesky manual processes. For instance, many small to medium businesses (commonly referred to as SMBs) require IT techs to answer phone calls and manually log problems, a process that can be laborious and time consuming.

    A help desk automates this process by using email. Instead of a user having to stop what they're doing to call or visit their IT manager, they can instead just send an email outlining the issue. Then, the help desk will receive and log that issue automatically. This is more convenient for both parties involved – not only does it streamline communication, but it also keeps organized, trackable records of all issues that are submitted, plus allows a resolution schedule to be established and communicated.

  6. #6
    Registered User
    Join Date
    Feb 2012
    Location
    US
    Posts
    945
    A help desk is designed to enable IT pros to work more efficiently. How? Simply put, a help desk eliminates a lot of pesky manual processes. For instance, many small to medium businesses (commonly referred to as SMBs) require IT techs to answer phone calls and manually log problems, a process that can be laborious and time consuming.

    A help desk automates this process by using email. Instead of a user having to stop what they're doing to call or visit their IT manager, they can instead just send an email outlining the issue. Then, the help desk will receive and log that issue automatically. This is more convenient for both parties involved – not only does it streamline communication, but it also keeps organized, trackable records of all issues that are submitted, plus allows a resolution schedule to be established and communicated.

  7. #7
    Senior Member
    Join Date
    Apr 2012
    Location
    Jersey City
    Posts
    170
    These help desk softwares are great

  8. #8
    Member
    Join Date
    Mar 2012
    Posts
    56
    Oh I know it, help desk is design to answer and go through with potential solutions to support all data types problem.
    <3

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