BenSages
06-09-2021, 08:30 AM
Quasi Dedicated Plan (https://www.supportsages.com/quasi-dedicated-support-team-for-hosting-business/)
Its been 2 years since we launched the Quasi model of semi-dedicated plan. The idea of the plan originated from the genre of work that was a requirement from one of our clients in Singapore.
We set up our teams such that one team of 4 members would be able to support a maximum of 6 clients. The expertise of the team members and the admin hours would change based on the Quasi plan selected. This plan is suitable for clients who require intermittent server administration on a set of their servers with continuous monitoring of their services.
The team members and the client team collaborate over Microsoft Teams/ Slack. Channels are created for monitoring the alerts which are pushed from a monitoring tool such Icinga/ Zabbix/ Dynatrace/ Logicmonitor etc. There is a monthly audit conducted to ensure that all the services and packages are up to date.
Every month an account manager does a complete audit of the tickets and gets back to the client with an event report. Bussiness discussions, quality reviews, and management decisions are taken on a Management channel in the collaboration tool.
Outcome: The customer and the support teamwork flawlessly with each other with no gaps, direct communication, and in a continuous feedback environment.
There are no restarts or updates which go pending without notice for long due to the monthly audits.
Its been 2 years since we launched the Quasi model of semi-dedicated plan. The idea of the plan originated from the genre of work that was a requirement from one of our clients in Singapore.
We set up our teams such that one team of 4 members would be able to support a maximum of 6 clients. The expertise of the team members and the admin hours would change based on the Quasi plan selected. This plan is suitable for clients who require intermittent server administration on a set of their servers with continuous monitoring of their services.
The team members and the client team collaborate over Microsoft Teams/ Slack. Channels are created for monitoring the alerts which are pushed from a monitoring tool such Icinga/ Zabbix/ Dynatrace/ Logicmonitor etc. There is a monthly audit conducted to ensure that all the services and packages are up to date.
Every month an account manager does a complete audit of the tickets and gets back to the client with an event report. Bussiness discussions, quality reviews, and management decisions are taken on a Management channel in the collaboration tool.
Outcome: The customer and the support teamwork flawlessly with each other with no gaps, direct communication, and in a continuous feedback environment.
There are no restarts or updates which go pending without notice for long due to the monthly audits.