I am unhappy with my current server management company, which I will not name at this time. I am looking for a company to make sure my hivelocity dedicated server is secure and to restore backups when needed. Monitoring is a plus.

One of my vbulletin sites just got hacked and I need to know how it was hacked. I need a company who has a quick response time, I've been waiting 17 hours now for my current management company to restore a database. Can anyone make any recommendations on personal experience with other companies.........?